Return & Exchanges
WHEN YOU PURCHASE FROM OUR RETAIL PARTNERS
We also suggest that you make yourself familiar with the retailers return policy since each store's policy is different. If you have just recently purchased a pair of Nuevo Rancho boots and you have noticed a factory defect such as; torn seam, unraveling thread, a loose stud. Please contact the retailer you made the initial purchase from. Please supply retailer with a photo of the damaged area. The retailer will then contact the Nuevo Rancho office and we will take the proper steps to repairing or replacing your new boots.
If your dog made a snack out of your boot, or you caught the toe of the boot on a step, or you rubbed off a crystal or stud on the gas pedal this is considered wear and tear. We can certainly take a look at the damage and give suggestions on how to or if it is possible to repair the boots, however Nuevo Rancho is not responsible for repairing the damaged boot caused by normal wear and tear.
WHEN YOU PURCHASE ON OUR WEBSITE DIRECTLY FROM US
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund of the product value (return must be unworn, in the state you received them, and in the original packaging). Please contact Teresa at teresa.morales @nuevorancho.com for proper steps of return or exchange.
RETURN WITH NUEVORANCHO.COM- IT"S EASY:
You can return your purchase for up to 30 days from the purchase date
- Products must be in the condition you received them and in the original box and/or packaging.